1. Introduction and scope
This page describes your right of cancellation and right of return, how SpringButiken handles returns and complaints, and how to make a complaint. The policy applies to purchases made on springbutiken.com and is based on the EU Consumer Rights Directive (2011/83/EU) and the applicable national law in each country. The countries we deliver to are listed in our terms of purchase and are always shown at checkout.
Because SpringButiken mainly sells second-hand goods, some specific conditions are relevant: second-hand goods may show normal wear and are assessed against the description given at the time of sale.
2. Right of cancellation / return period - 14 days (EU)
In accordance with EU consumer rules and SpringButiken's policy, the return period is 14 days. The right of cancellation is normally valid for 14 days from the day you received the goods.
3. Condition requirements for returned goods – especially second-hand
- The item must be returned in substantially unchanged condition. For second-hand goods this means that normal, expected wear that was clearly stated in the listing does not count as a loss of value that prevents a return.
- If the item differs noticeably from the product description, for example through a major fault or hidden damage, it is considered defective and you have the right to make a complaint.
- Some items may be excluded from the right of cancellation, for example hygiene products or products with a broken seal. Where that applies it is stated in the product description.
4. Return shipping - free returns
Return shipping is free - SpringButiken covers the return shipping, unless specifically agreed otherwise. We will send you instructions on how to use the prepaid return shipping solution or a return label.
5. Repayment period
Once we have received and checked the return, we will process your refund. Refunds will be made within 14 days of our receipt of the returned goods or - in cases where you provide proof of having handed over the goods to the carrier - within 14 days of that date. Refunds will normally be made to the same payment method used for the purchase, unless otherwise agreed.
6. Shipping and delivery times
We deliver to 20 countries in Europe. The countries currently open are always shown at checkout.
- Sweden: shipping 59 SEK, free over 600 SEK, delivery 1–2 working days.
- Denmark: shipping 79 DKK, free over 680 DKK, delivery 1–3 working days.
- Finland: shipping 11 EUR, free over 90 EUR, delivery 1–3 working days.
- Norway: shipping 160 NOK, free over 1,000 NOK, delivery about 4 working days.
- Rest of the EU: shipping 13 EUR, free over 90 EUR, delivery 1–3 working days.
7. Contact and further information
- Returns and return questions: vovve@springbutiken.com
- Complaints, customer service and general questions: vovve@springbutiken.com
- Data protection questions: see our privacy policy. You may also contact your national supervisory authority, which in Sweden is the Swedish Authority for Privacy Protection (IMY).
Returns from Norway
The 14-day right of withdrawal also applies to orders to Norway. Free returns also apply to returns from Norway – SpringButiken covers the return shipping.
For an approved return, the price of the item is refunded including the Norwegian VAT (MVA) collected at checkout.
Always contact us at vovve@springbutiken.com before sending an item back from Norway, so the return is labelled and declared correctly and is not charged new MVA or customs fees on import into Sweden.