Returns & Claims

This page describes your right of cancellation/return, how SpringButiken handles returns and complaints, and how to make a complaint. The policy applies to purchases made on springbutiken.com and is based on the EU Consumer Rights Directive (2011/83/EU) and applicable national legislation in each EU country. SpringButiken ships to Sweden, Denmark and Finland.

Because SpringButiken mainly sells second-hand goods, certain specific conditions are relevant: second-hand goods may show normal wear and tear and should be assessed in relation to the description given at the time of sale.

In accordance with EU consumer rules and SpringButiken's policy, the return period is 14 days. The right of cancellation is normally valid for 14 days from the day you received the goods.

• The goods must be returned in substantially unaltered condition. For second-hand goods, this means that normal and expected wear and tear (clearly indicated in the advert) does not count as a depreciation preventing return.

• If the goods are noticeably different from what was stated in the product description (e.g. major defects or damage), you are considered faulty and you are entitled to claim compensation. If the goods are noticeably different from what was stated in the product description (e.g. major defects or hidden damage), they are considered faulty and you have the right to return them.

• Some goods may be excluded from the right of withdrawal (e.g. hygiene products or products with broken seals), see specific product instructions in the product description.

Return shipping is free - SpringButiken covers the return shipping, unless specifically agreed otherwise. We will send you instructions on how to use the prepaid return shipping solution or a return label.

Once we have received and checked the return, we will process your refund. Refunds will be made within 14 days of our receipt of the returned goods or - in cases where you provide proof of having handed over the goods to the carrier - within 14 days of that date. Refunds will normally be made to the same payment method used for the purchase, unless otherwise agreed.

We deliver to Sweden, Denmark and Finland:

Sweden

• Standard shipping: 59 SEK, free shipping over 800 SEK.
• Delivery time: 1-2 business days.

Denmark

• Standard shipping: 79 DKK, free shipping over 680 DKK.
• Delivery time: 1-3 business days.

Finland

• Standard shipping: 11 EUR, free shipping over 90 EUR.
• Delivery time: 1-3 business days.

1. Returns & returns issues: vovve@springbutiken.com.
2. Complaints, customer service & general enquiries: vovve@springbutiken.com.
3. Data protection issues: possibility to report to national supervisory authority (e.g. the Swedish Data Protection Authority).